What is the most important measure of quality in a hospital?

What is the most important measure of quality in a hospital?

702 votes  •  comments  • About 12 days left
70140210280350420Treatment Outcomes456 (65%)Third-Party Rankings5 (1%)Medical Research Breakthroughs7 (1%)World Class Physicians23 (3%)Patient Experience211 (30%)
Overall demographics
5511016522027533018-294130-367137-4430145+137
All others
449 male229 female

Comments

Thomas Muyunga-Mukasa
Thomas Muyunga-Mukasa • Taking "treatment" to mean both the structural and human-related mechanisms in the sequence of events from when the service provider meets the service beneficiary (or vice-versa). That entailed my definition of treatment outcome. Let us not forget that the "pill" is just part and parcel of treatment, "psyche" plays a major role too.
0 seconds agoVoted for Treatment Outcomes
Mitchell N.
Mitchell N. • Patient experience carries a heavy weight in all aspects of health care however the patients outcomes should always be the true measure of our success. Healing the sick is the ultimate mission of healthcare with comforting families and patients a very close second. If you do these well all the other metrics will follow.
24 minutes agoVoted for Treatment Outcomes
Libby H.
Libby H. • For me, the treatment outcome is largely based on the opportunity I have to impact my own care. When patient experience work targets developing a culture where patients & families are calm, confidant and comfortable to engage in their own care, providers will have better information and a strong partnership for delivering care, resulting in better outcomes.
1 hour agoVoted for Treatment Outcomes
Franklin L.
Franklin L. • I believe that the overall patient experience weighs more mainly because there may not always be a positive outcome, but there may be a positive experience. What if someone has an illness that cannot be cured?, yet share that they had a positive experience? In order for there to be an outcome there must be a final result, the journey to that result may have been amazing but the result not so much.
1 hour agoVoted for Patient Experience
Thomas M.
Thomas M. • the challange that the health care industry will face in the near future, is the ability to keep the face of the provider close to the heart of the patient. No matter what transpires with the ACA, once it removes this relationship, then you can use all of the other " stratregic measurements" on how we will be doing, which will be in the wrong direction and not capable to be fixed. But we will have a series of non provider "experts" find additional way to measure, analysis and extend "Analysis Paralysis" to the next level. Then maybe we can return to the basics of provider/patient relationship.
2 hours agoVoted for Treatment Outcomes
Dr. Michael E.
Dr. Michael E. • The data is consistent with my own view, though the nearly 3 to 1 difference between outcomes and experience is somewhat surprizing because the patient experience fundamentally contributes to the treatment outcomes. The demographic data presented here is interesting as well. Twice as many males responded. Conventional wisdom, and market data, suggest that women make the majority of health care decisions. I'd like to see if the numbers change as more women participate in the survey.
3 hours agoVoted for Treatment Outcomes
Diana S.
Diana S. • Patient experience because this includes all the other choices: Physicians, Outcome Treatment, Rankings, etc. If the patient is satisfied with their overall experience they will be impacted with the hospital itself allowing future referrals.
3 hours agoVoted for Patient Experience
Daniel M.
Daniel M. • Treatment Outcomes and quality reflect the entity as a whole. At the end of the day outcomes can either retain and attract patients or steer others to seek other options. I agree with Cheryl J. that positive outcomes create a patient experience and patient loyalty.
3 hours agoVoted for Treatment Outcomes
Clifford B. R.
Clifford B. R. • Treatment Outcomes, as a former patient at the Cleveland Clinic this was, of course most important to me. The service was excellent, although some staff seemed to be overworked. The outcome was beyond expectations. I would recommend anyone to Cleveland Clinic.
3 hours agoVoted for Treatment Outcomes

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